FAQ よくある質問

Event dates

When will the event be held?

Tokyo Comic Con will be held on Nov.22(Fri.), 23(Sat.), and 24(Sun.).
See the event overview for details.

When will the doors open?

Nov.22 (Fri.) 12:00 – 20:00 p.m.
Nov.23 (Sat.) 10:00 a.m. – 20:00 p.m.
Nov.24 (Sun.) 10:00 a.m. – 18:00 p.m.
On Nov 22 and 23, the doors may open earlier depending on a situation.

Access

How can I get to Makuhari Messe?

See here about access to the venue.

Is parking available?

Parking is available at and around Makuhari Messe. See here for more details.

Admission tickets

Is a single admission ticket valid for three days?

No. One admission ticket is valid for one person for one day.
In addition, we have released “3DAYSPASS” newly this year.The ticket that you can use for 3 days through. Please check here.

What are the photo and autograph session tickets?

Apart from admission tickets, these tickets grant access to photography and autograph sessions with guest celebrities.

I bought a photo/autograph session ticket. Do I still need to buy an admission ticket?

You need an admission ticket in addition to a photo session or autograph session ticket.

I bought a wrong ticket. Can I get a refund?

Tickets are not refundable regardless of reasons. No change or refund is available for purchased tickets.
Please make sure that you buy the right ticket.

Can I get a refund if a guest celebrity cancel his/her visit?

Refund is available for the ticket for a relevant photo/autograph session.
Please be advised that admission tickets are not refundable.

Does a caregiver assisting a person with disabilities need to buy an admission ticket?

No.No discount is provided for persons with disabilities, but an admission fee for one caregiver is waived.

※See here for other matters regarding admission tickets.

Entry

Where will I get in?

There are three gates: entrance to the venue, entrance to the autograph/photo session zone, and cosplay entrance. Follow the guidance and enter through the appropriate gate.

Can I leave and reenter the venue?

Same day re-entry is allowed. (Please have your hand stamped.)

Photo sessions

A photo session starts at 10:00 a.m.
Do I have enough time if the doors also open at 10:00 a.m.?

Customers with a photo session ticket will be allowed to enter earlier to be in time for the photo session at 10:00 a.m. Please arrive at the venue at least one hour before 10:00 a.m. As soon as we are ready to usher you in, we will make an announcement.

Can I take a photo in a costume?

Yes. Sign up for cosplay and put on your costume in advance before standing in line for a photo session. Make sure that you have enough time to change your clothes and be ready in time for a photo session.

Can I take a photo of actors with my camera?

Photos will be taken by professional photographers on site.

Is there any way to have photo data?

A digital data of the photograph can be purchased through data service. ※Data uploading may take a day depending on the number of visitors we get at the photo session.

Can I ask actors for hugs?

Asking for hugs/specific poses is prohibited.

Can I bring props in the photo booth?

Cosplayers will not be allowed to bring props to the photo and signing areas.

Any articles judged by our staff to be dangerous will be kept in our storage area.

Notes on photograph session

  • We kindly ask for your understanding that Cerebrity's photo shooot sessions and autograph sessions might be canceled due to unforeseen circumstances.
  • No picture shooting(including movie) is not allowed in Autograph session and Photoshooting areas.
  • Photos will be taken by professional photographers on site.
  • If each participant will like to get their own copy of a photo, each participant must purchase their own ticket.
  • A digital data of the photograph can be purchased through data service.
    ※Data uploading may take a day depending on the number of visitors we get at the photo session.
  • Ticket holders must be in line before the beginning of each photo session.
  • The line will be formed on a first-come basis, NOT by the number listed on the ticket. The MC will be making announcement calls when time comes for each photo session.
  • Asking for hugs/specific poses is prohibited.
  • Use of camera on mobile phones, smartphones, and personal cameras are prohibited.
  • Plastic bags will be ready at the site. Please feel free to use them to take home your photos.
  • Please refrain from giving gifts directly to actors. There will be a box at the site to place such gifts, thus if you have any gifts ready please place them in the box.
  • It may take a while to print out the photos.
  • MC will be giving announcement calls on photo pick-ups. Should you have any questions on site, feel free to contact your nearest staff

Autograph sessions

Can I take a photo of actors with my camera?

Photo and Movie recording is prohibited.

Can I ask actors to write or draw other than name?

Dates, insertion of specific lines/phrases cannot be included in the autograph.

Can I hand in the gift directly to actors?

Please refrain from giving gifts directly to actors. There will be boxes at the site to place any gifts in.

Can (Should) I bring something to have autograph on?

You can bring articles or you can pick a portrait at the table.

→Ticket valid only for one autograph.

→Please purchase extra tickets if you’d like to get more than one autograph.

→with more than two tickets get Autographs at once.

→Actors are not able to sign an autograph on dressing cloth. Please place items that you’d  like to be signed on the sign table.

→We have ready supply of pens: Gold, Bronze, Silver, Blue, Black colors are available. Actors will not use other pens.

Notes on autograph sessions

  • We kindly ask for your understanding that Cerebrity's photo shooot sessions and autograph sessions might be canceled due to unforeseen circumstances.
  • No picture shooting(including movie) is not allowed in Autograph session and Photoshooting areas.
  • Dates, insertion of specific lines/phrases are NOT and cannot be included in the autograph.
  • Please refrain from giving gifts directly to actors. There will be a box at the site to place such gifts, thus if you have any gifts ready please place them in the box.
  • Please take care handling your autograph. It may get blurred/stained if touched while wet. Be careful when you place it in your bag.
    ※We will not be able to re-write your autograph in such cases.
  • There will be plastic bags ready at the site. Please feel free to use them to take home your autographs.
  • Pens will be ready in colors of black, blue, silver, gold, and bronze.
  • Ticket holders must be in line before the beginning of each autograph session.
  • The line will be formed on a first-come basis, NOT by the number listed on the ticket. The MC will be making announcement calls when time comes for each autograph session.
  • Children in elementary school or below may accompany the ticket holder.

Cosplay

Can I cosplay?

Yes. Please follow the rules so that all the visitors can enjoy the event.
See here for more about cosplay.
About cosplay dressing room and cloak
*Twitter account for inquiries about cosplay
Tokyo Comic Con Cosplay team (ONIGIRI Plus)
https://twitter.com/TCC_COSPLAY
@TCC_COSPLAY

Photos and videos

Can I take photos and videos?

When taking photos and videos at exhibitors’ booths, follow their respective rules.
When you take photos/videos of a specific cosplayer or visitor, ask for the person’s permission, clearly indicating the purpose of use, to respect his/her privacy and image rights.
On the event stage, each program has different rules. Follow staff’s guidance.

Exhibitors, exhibits

I want to know about exhibitors and exhibits.

I want to know about exhibitors and exhibits.
See here for exhibitors.

Overnight waiting

Can I wait overnight so that I can enter early?

Overnight waiting is strictly prohibited in accordance with Chiba Prefectural Ordinance Regarding the Healthy Development of Youths.

Others

Can I bring food and drink?

Yes. Eating and drinking is allowed in designated areas.

Is there any space for nursing infants and equipping with diaper-changing bed?

There is a nursing room near the central entrance (Hall 1-8 side) at Makuhari Messe.
For more information: https://www.m-messe.co.jp/en/facility/

Can I smoke cigarettes or e-cigarettes in the venue?

The venue is smoke free.
To prevent passive smoking, e-cigarettes are also prohibited in the building. Thank you in advance for your cooperation.

I lost my item. Where should I contact?

If you realize during the event and in the venue that you lost something, please notify the information counter in the venue.
After the event period, contact Makuhari Messe Operation Control Center (Tel: 043-296-0531).