FAQ よくある質問

Event dates

When will the event be held?

Tokyo Comic Con will be held on Dec. 1 (Fri.), 2 (Sat.) and 3 (Sun.).
See the event overview for details.

When will the doors open?

Dec. 1 (Fri.) 12:00 - 7:00 p.m.
Dec. 2 (Sat.) 10:00 a.m. - 7:00 p.m.
Dec. 3 (Sun.) 10:00 a.m. - 6:00 p.m.
On Dec 2 and 3, the doors may open earlier depending on a situation.

Access

How can I get to Makuhari Messe?

See here about access to the venue.

Is parking available?

Parking is available at and around Makuhari Messe. See here for more details.

Admission tickets

Is a single admission ticket valid for three days?

No. One admission ticket is valid for one person for one day.

What are the photo and autograph session tickets?

Apart from admission tickets, these tickets grant access to photography and autograph sessions with guest celebrities.

I bought a photo/autograph session ticket. Do I still need to buy an admission ticket?

You need an admission ticket in addition to a photo session or autograph session ticket.

I bought a wrong ticket. Can I get a refund?

Tickets are not refundable regardless of reasons. No change or refund is available for purchased tickets.
Please make sure that you buy the right ticket.

Can I get a refund if a guest celebrity cancel his/her visit?

Refund is available for the ticket for a relevant photo/autograph session.
Please be advised that admission tickets are not refundable.

Does a caregiver assisting a person with disabilities need to buy an admission ticket?

No.No discount is provided for persons with disabilities, but an admission fee for one caregiver is waived.

※See here for other matters regarding admission tickets.

Entry

Where will I get in?

There are four gates: entrance to the venue, entrance to the autograph/photo session zone, cosplay entrance, and service entrance. Follow the guidance and enter through the appropriate gate.

Can I leave and reenter the venue?

Same day re-entry is allowed. (Please have your hand stamped.)

Photo/autograph sessions

A photo session starts at 10:00 a.m. Do I have enough time if the doors also open at 10:00 a.m.?

Customers with a photo session ticket will be allowed to enter earlier to be in time for the photo session at 10:00 a.m. Please arrive at the venue at least one hour before 10:00 a.m. As soon as we are ready to usher you in, we will make an announcement.

Can I take a photo in a costume?

Yes. Sign up for cosplay and put on your costume in advance before standing in line for a photo session. Make sure that you have enough time to change your clothes and be ready in time for a photo session. See here for more about cosplay.

※See here for other matters regarding photo/autograph sessions.

Cosplay

Can I cosplay?

Yes. Please follow the rules so that all the visitors can enjoy the event.
See here for more about cosplay.
About cosplay dressing room and cloak
*Twitter account for inquiries about cosplay
Tokyo Comic Con Cosplay team (ONIGIRI Plus)
https://twitter.com/TCC_COSPLAY
@TCC_COSPLAY

Photos and videos

Can I take photos and videos?

When taking photos and videos at exhibitors' booths, follow their respective rules.
When you take photos/videos of a specific cosplayer or visitor, ask for the person's permission, clearly indicating the purpose of use, to respect his/her privacy and image rights.
On the event stage, each program has different rules. Follow staff's guidance.

Exhibitors, exhibits

I want to know about exhibitors and exhibits.

I want to know about exhibitors and exhibits.
See here for exhibitors.

Overnight waiting

Can I wait overnight so that I can enter early?

Overnight waiting is strictly prohibited in accordance with Chiba Prefectural Ordinance Regarding the Healthy Development of Youths.

Others

Can I bring food and drink?

Yes. Eating and drinking is allowed in designated areas.

Is there any space for nursing infants and equipping with diaper-changing bed?

There is a nursing room near the central entrance (Hall 1-8 side) at Makuhari Messe.
For more information: https://www.m-messe.co.jp/en/facility/

Can I smoke cigarettes or e-cigarettes in the venue?

The venue is smoke free.
To prevent passive smoking, e-cigarettes are also prohibited in the building. Thank you in advance for your cooperation.

I lost my item. Where should I contact?

If you realize during the event and in the venue that you lost something, please notify the information counter in the venue.
After the event period, contact Makuhari Messe Operation Control Center (Tel: 043-296-0531).